Pengaruh Perceived Security dan Perceived Ease of Use terhadap Intention to Use Dengan Trust sebagai Intervening pada Penggunaan Aplikasi Pembayaran Digital di Jakarta
Keywords:
perceived security, perceived ease of use, intention to use, trust, pembayaran digitalAbstract
This study aims to explain a comprehensive model that explains the impact of perceivedsecurity and perceived ease of use in influencing intention to use and how they contribute
through trust in the context of using digital payment applications in Jakarta. The purpose of
this study is to analyze the effect of perceived security on trust, the effect of perceived ease of
use on trust, the effect of perceived security on intention to use, the effect of perceived ease of
use on intention to use, the effect of trust on intention to use, the effect of perceived security on
intention to use through trust, the effect of perceived ease of use on intention to use through
trust, as well as the influence of perceived security on intention to use indirect effect through
trust and the influence of perceived ease of use on intention to use indirect effect through trust
in the use of digital payment applications. Data was collected by using questionnaires online
methods to reduce the impact of the covid-19 virus during a pandemic. The object of this
research is 150 respondents who are users of digital payment applications. Data analysis to
test the validity and reliability using SPSS version 24 and using the Structural Equation Model
(SEM) research method with AMOS version 24 to process research data. The results of
hypothesis testing show: that perceived security has a significant effect on trust, perceived ease
of use has a significant effect on trust, perceived security has a significant effect on the intention
to use e-payment, perceived ease of use has a significant effect on the intention to use epayment. Trust has a significant effect on the intention to use e-payment. Perceived security
has a direct significant effect on the intention to use through trust, perceived ease of use does
not have a direct significant effect on the intention to use through trust. Perceived security has
a significant indirect effect on the intention to use through trust, and perceived ease of use has
a significant indirect effect on the intention to use through trust.
Penelitian ini bertujuan untuk menjelaskan model komprehensif yang menjelaskan pengaruh
dampak perceived security dan perceived ease of use dalam mempengaruhi intention to use
dan bagaimana kontribusinya melalui trust dalam konteks penggunaan aplikasi pembayaran
digital di Jakarta. Tujuan dari penelitian ini dimaksudkan untuk menganalisis pengaruh
perceived security terhadap trust, pengaruh perceived ease of use terhadap trust, pengaruh
perceived security terhadap intention to use, pengaruh perceived ease of use terhadap intention
to use, pengaruh trust terhadap intention to use, pengaruh perceived security terhadap intention
to use melalui trust pengaruh perceived ease of use terhadap intention to use melalui trust, serta pengaruh perceived security terhadap intention to use secara tidak langsung melalui trust dan
pengaruh perceived ease of use terhadap intention to use secara tidak langsung melalui trust
pada penggunaan aplikasi pembayaran digital. Pengumpulan data dilakukan dengan
menggunakan metode penyebaran kuesioner secara online untuk mengurangi dampak
penyebaran virus covid-19 selama pandemi. Objek penelitian ini berjumlah 150 responden
yang merupakan pengguna aplikasi pembayaran digital. Analisis data untuk uji validitas dan
reliabilitas menggunakan SPSS versi 24 dan menggunakan metode penelitian Structural
Equation Model (SEM) dengan AMOS versi 24 untuk mengolah data penelitian. Hasil
pengujian hipotesis menunjukkan: perceived security berpengaruh signifikan terhadap trust,
perceived ease of use berpengaruh signifikan terhadap trust, perceived security berpengaruh
signifikan terhadap intention to use e-payment, perceived ease of use berpengaruh signifikan
terhadap intention to use e-payment. Trust berpengaruh signifikan terhadap intention to use epayment. Perceived security berpengaruh signifikan secara langsung terhadap intention to use
melalui trust, perceived ease of use tidak berpengaruh signifikan secara langsung terhadap
intention to use melalui trust. Perceived security berpengaruh signifikan secara tidak langsung
terhadap intention to use melalui trust, perceived ease of use berpengaruh signifikan secara
tidak langsung terhadap intention to use melalui trust.
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